At Book of the Month, we aim to deliver an experience that our members LOVE. Being “liked” simply isn’t good enough. Our Member Services team plays a critically important role in delivering this experience. They communicate directly with our members by phone, email, and chat and help them in all sorts of ways. This includes helping them choose which books to read and providing solutions to any unexpected problems they experience with their membership. The team also plays a key role in providing our product, marketing, and editorial teams with feedback from our members. If you love books and readers, have great verbal and written communication skills, and are passionate about service oriented businesses – this is the gig for you!
What You’ll Do:
This is a hourly, contract role with our third party customer service team located in Buffalo New York.