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Loyalty Marketing Manager

We are seeking our first Loyalty Marketing Manager to develop and execute our member experience and lifecycle strategy.  This is an opportunity to engage with our awesome members, and design and implement programs and features that improves their experience over time.  The successful candidate will be able to pivot from strategic conceptual thinking, to creative and operational execution, to deep analytical analysis and iteration.

You will …

  • Establish a program for gathering and analyzing feedback from members on a regular basis.  
  • Design and implement loyalty programs that achieve demonstrable retention and revenue outcomes.
  • Build a top-tier swag program.
  • Work with the product team to conceptualize and build out the non-shopping, online experience.
  • Create a content program for our members that goes beyond books and shopping across our email, blog, and the out-of-box experiences.
  • Work closely will the member services team to take full advantage of one-on-one interactions with members.
  • Embrace an iterative and action-oriented approach to building and improving all member experience programs.

About You

  • Minimum of 3-4 years of experience in loyalty marketing, product management, content marketing, customer service, or online product management at an entrepreneurial consumer brand.
  • Demonstrated ability to manage projects from concept development through execution and measurement.
  • Highly analytical
  • Ability to create great content would be very helpful.
  • Passionate about delivering incredible consumer experiences.

 

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