Book of the Month provides readers with a unique subscription e-Commerce experience that helps them discover and buy new books they love each month. Our member services team plays the critical role of ensuring that we deliver a high-quality experience to our members each month.
We are looking for a Member Services Assistant Manager with customer service experience and an interest in learning how to deliver a great eCommerce experience. This position will assist with day to day management of the team’s workflow, provide direct customer service throughout the day, and help build out the systems that support the team. The successful candidate possesses a unique combination of skills, including equal parts empathetic, hands-on service provider, and analytical, process-focused operator.
About The Role: