Book of the Month is seeking an experienced direct-to-consumer CX professional to lead our customer experience function. At BOTM, CX sits at the intersection of our marketing, operations, and technology teams. Not only does CX troubleshoot problems for our members, this team also captures and communicates important member insights and plays a key role in testing and rolling out new features. The successful candidate will be an exceptional written communicator, an experienced manager of people, and an instinctual analytical problem solver.
Deliver an exceptional customer service experience to our members.
Build, lead, and manage our team of member services associates across our internal and 3rd party resources.
Monitor and communicate the voice of the customer throughout the organization.