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Operations Manager

Book of the Month is seeking to hire an Operations Manager who will work cross-functionally to drive operational improvements through all aspects of our membership experience. This is a unique opportunity to be heavily involved in the most important parts of a rapidly growing ecommerce brand. 

You will...

  • Conceptualize and develop reports that allow you to monitor operations across the business and proactively identify existing and potential issues pertaining to order fulfillments, inventory management, member service, and more.
  • Use software tools (Zendesk, Jira, NetSuite, Tableau, and more) to create efficient and error-free operating processes. 
  • Work closely with engineering and product to properly triage issues and design and release fixes.
  • Think on behalf of our members throughout all aspects of our operations. Anticipate their needs and ensure that all new projects and initiatives seamlessly integrate with existing processes.  

About you

  • Bachelor's degree from a strong school, preferably in an analytical discipline.
  • 3+ years of experience in an analytical or operational role at an ecommerce company, consulting company, or related field. 
  • Demonstrated analytical problem solving capabilities.  
  • Proven ability to identify, assess the severity, and mitigate operational issues.
  • Experience working across multiple functions.
  • Capable of teaching yourself how to use enterprise software tools (e.g. Tableau) and interested in testing and implementing new tools. 
  • Strong Excel skills are a must, and SQL skills are a plus.
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