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Associate, Community Engagement & Member Experience

We are seeking a talented and ambitious Associate  to develop and contribute to our member experience and social engagement strategies. This is an opportunity to engage with the awesome BOTM community and implement programs and features that improves their experience over time. A successful candidate will be able to combine strategic and analytical thinking with creative and operational execution. 

If you love working closely with a dedicated, hard-working team and making an impact on the business with a customer-centric mindset, this could be an awesome next job for you! 

 

You will … 

Community Engagement 

  • Engage with the BOTM community on social media and other platforms.   

  • Own our monthly survey and other consumer feedback processes. Capture, organize and synthesize consumer sentiments and develop actionable insights to share with the team. 

  • Track and report on NPS and other KPIs. 

Member Experience 

  • Manage our BFF loyalty program and improve it over time to increase member retention. 

  • Manage our refer-a-friend program. 

  • Manage various programs such as book ratings and reviews, in-app reading challenges and our Book of the Year Award 

  • Enhance our “out of box” experience by improving non-book collateral and products delivered in the monthly box.  

  • Develop new programs, potentially including swag, IRL events and in-app/online discussion  

About You 

  • Minimum of 3-4 years of experience in customer marketing, CRM, loyalty marketing, customer experience or community management at a DTC brand  

  • Proven knowledge and expertise in social community management  

  • Passionate about delivering incredible consumer experiences 

  • Detail-oriented, well-organized 

  • Exceptional writing skills with a flair preferred   

  • A love of reading and contemporary fiction

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