Book of the Month provides readers with a unique subscription eCommerce experience that helps them discover and buy new books they love each month. Our member services team plays the critical role of ensuring that we deliver a high-quality experience to our members each month.
We are looking for a Member Services Lead Agent with customer service experience and an interest in learning how to deliver a great eCommerce experience. This is a predominantly customer facing role. The position requires the ability to problem solve quickly, empathize with customers, and efficiently assist agents.
About The Role: